- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I bought my tires from them a year ago and suddenly I had a flat from a screw. I was distraught and called to see if they could help, and they were amazing! They couldn't patch it but they got my donut on and ordered a new tire. The next day I came straight from work and my car is highway ready again! And no cost to be because my tires were covered by road Hazard protection!
Tires, near Fredericksburg, VAI had been having issues, check engine light (CEL) had been coming on for some time, didn't seem to effect engine performance, boy was I wrong. The issues started out with the notorious "loose gas cap", I did a little on line search and saw where it was an easy fix, so I replaced the gas cap. Well, wouldn't you know it; that didn't fix the problem. The next "code" that popped up was "small evap leak". I figured I'd find the leak myself and bought a smoke machine. Well, long story short, I never used the smoke machine, I'm getting to old to crawl around on my truck searching for some small leak in the evap system. The easy fix was disconnect the battery, problem fixed, for a while. The problems went from loose gas cap, small evap leak, to misfire on #2 cyl. It seemed that every time I disconnected the battery, the truck seemed to run fine, for a while. I've been taking my vehicles to Affordable Automotive for years for inspections, I took my 2015 Ram 1500 in and told them the story, seems that the issue was the injectors were starting to fail, James called me and gave me the diagnosis, James and the people at Affordable Automotive are the greatest, can't say enough about them, my truck runs like new! I will definitely be bringing my vehicles to Affordable Automotive in the future!